Webinar - Staffing 9-1-1 Centers in the Era of NG9-1-1
Next Generation 9-1-1 (NG9-1-1) can provide different kinds of information to public safety agencies. Ultimately, it is a community decision to pay for technologies and staffing to support NG9-1-1 applications designed to meet community needs.
The gradual adoption of NG9-1-1 information technologies will require Public Safety Answering Points to collect and analyze data that measure staff workload and performance. Accurate current workload information will be important for determining how much additional staff time may be needed to handle work generated by NG9-1-1 capabilities.