Next Generation 9-1-1 (NG9-1-1) can provide different kinds of information to public safety agencies. Ultimately, it is a community decision to pay for technologies and staffing to support NG9-1-1 applications designed to meet community needs.
The gradual adoption of NG9-1-1 information technologies will require Public Safety Answering Points to collect and analyze data that measure staff workload and performance. Accurate current workload information will be important for determining how much additional staff time may be needed to handle work generated by NG9-1-1 capabilities.
Methods for quantifying call taker and dispatcher workload will be addressed for police, fire, and emergency medical services. Analysis methods will be explained for determining the amount of work that translates into numbers of full-time call takers and dispatchers needed in a community.
By the end of the webinar, attendees should have clear guidance on how to establish an effective, ongoing data collection and analysis process that can measure staffing needs when NG9-1-1 technologies are being proposed in their communities.