Supported by the Bureau of Justice Assistance, the Council of State Governments (CSG) Justice Center recently published an article describing the significance of increasing public safety answering point (PSAP) personnel preparedness for crisis team expansions. Crisis teams, such as co-responder teams, homeless outreach teams, mobile crisis units, and opioid response teams, can help jurisdictions better respond to community needs. For PSAP personnel, matching the most appropriate group to the needs of the caller can be critical for the safest outcome. This brief aims to provide PSAP administrators with key elements to expand their first response options, training ideas, and examples of how other jurisdictions have enacted new dispatch and call triaging protocols.
To read more about PSAP team expansions, check out Preparing 911 Dispatch Personnel for Incorporating New First Responder Teams.