Dispatcher and crisis hotline staff both play important roles in helping individuals in moments of crisis. Although they both share the goal of helping the caller, the steps each role takes can differ greatly. This webinar will teach what those steps are, how shared information can speed up the process, and how each agency can best help the other to save a caller’s life.
Presenters:
Halcyon Frank is a founder of The Dispatch Lab, a dispatch training and support organization.
Amy Morgan is the founder and Director of Academy Hour, a training provider offering mental health and leadership courses to law enforcement and first responders.
Event Date
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